7-2008

Thanks for the great service.  Charlie is a credit to your organization.   I'll be sure to pass the word around.
Steve W.

6-2008

Dear Jim,

I wanted to write and thank you for the great service we received this weekend.  Our air conditioner went out today. I called at 8:30 am and your tech, Dave, returned my call within 15 minutes of receiving it and was here and fixed it within 2 hours! We did purchase the unit from you, so naturally we called you when we had a problem.  We have been very pleased with the unit and highly recommend you to our friends.

After relaying the problem to Dave, he had us check the lines to be sure they weren't frozen.  He explained that if the line was frozen that he could not fix the problem immediately until it thawed out and didn't want us to have to pay the service fee if that were the case. He also suggested checking a few other things in order to save us money.  He was great!

He did come out and in 2 minutes knew what the issue was and fixed it.  The storm we had the night before caused a brown out (power surge) and apparently scrambled the relays.
Dave showed us where the fan outlet was in the heater shed in the house; he unplugged it and plugged it back in and the ac works.  Should it happen again, we now know what to do to reset the unit - a real plus for us.  He also checked the freon while he was here.

Bob and Debbie Q

March 28, 2008
 
To Whom It May Concern:
 
In the two years we have been doing business with Family Air LLC, we have been impressed with their dedication to our every need. Therefore, we have no hesitation in recommending them as a company with which to do business.
 
As far as a company to do business with, Family Air LLC is one of the best that we have ever dealt with. They are willing to help us in crisis situations and always willing to juggle their schedule to help keep our jobs on schedule. They maintained close communication with us and always kept us apprised of the status of each job.
 
Based on our experience, we always received high quality workmanship for Family Air LLC. We hope you will give serious consideration in selecting Family Air LLC to do all your heating and cooler work.
 
Sincerely,
Scott Ekstrom
President
Ralph Hayes Roofing Company, Inc.

March 10, 2008

Dear Jim,
As a technical field home inspector for the Tucson Electric Power Guarantee Home Program I uphold the program’s high standards. One of the main areas I inspect is the HVAC rough-in, and at the final inspection, the total operation of the system.

Approximately a year ago we began a difficult, joint fast pace project at Cortaro Casitas. It was then that I met you and your crew assigned to the project. I must tell you that the constant construction delays for one reason or another, and the completion dead line pressure made it very interesting for all at times. Nevertheless, the project’s HVAC and Final TEP Home Guarantee Program inspections passed on time and with high marks.

The factors that made my job easy were the cooperation, proficiency, and professionalism displayed by your superintendent, Chandar Sisk and his crew. Now, approximately one year later at the near project’s completion I have been reassigned to other projects. I would be remiss if I didn’t give credit where it’s due. Chandar led his team with diligence through every rough-in installation and operational check The few problems we encountered during our inspection process he resolved quickly and at times on the spot. His leadership ability deserves recognition. I look forward to working with this true professional again at the next project.

Sincerely,
Bob Bonilla
Technical Field Home Inspector
Guarantee Home Program

Feb 13, 2008

Dear Jim,

 Enclosed please find my payment for the new air conditioner and the 4-ton coil, drain pan and labor etc. Everything is working good and the home is nice and cool. You did a good job.

Best Wishes

Lily A.

Hi James,

Thank you for your great customer service with our new heat pump! It's great having heat!

Kim L.

Jim, (and family)

I just wanted to let you know how grateful we are that you were able to come to our rescue so quickly. You were able to exorcise our air conditioner which was possessed by what looked like a family of squirrels...we were wondering where the squirrel population had gone...It was especially comforting to see a familiar face when I opened the door. We'll see you when it's time to turn on the heater...

Chris and Amy S.

Harley,
Thanks for being unfailingly dependable, creative and determined in getting our job done. Your work has been professional and your demeanor above reproach. Jim is lucky to have you, as we have been also. We know it is a nasty environment under the house, and apparently to some even above and beyond the call of duty. Thanks for your willingness to get the job done that nobody else wanted to do!

Sincerely,
Don and Ruth Ann S.

Posted by oterow. on 2007/08/09 (from yellowpages.com)

I called on a Saturday as a response to another company not fixing my unit. Family Air responded within a couple of hours. The staff were great as the work in my home required a return visit. They were friendly, professional, and the prices were reasonable for a weekend service.